Alternatively you may send us an email using our online contact form.
You can also ask another professional to help you to access services by making a referral (we will then contact you to book an intake appointment).
It helps us if the following form is downloaded, filled out and faxed to us at 250 763-4272 in advance of your appointment or is brought with you to your intake appointment.
Do I need to make a police report?
Will my information be kept private?
Can I just drop in?
Do my parents/caregivers need to know if I am coming here?
Is there a cost to attend services?
What are the qualifications of the staff?
What if I am not satisfied with the services?
If you are not satisfied with the services that you have received, please let your worker know what your expectations were, and how they were not met. In most cases you and your direct service worker are best qualified to resolve your concerns. If your concerns are not resolved by your worker, and you wish to make a complaint, you can contact the Agency Coordinator. The Agency Coordinator will document your concerns and offer the following options:
- Ask for your input about resolving your concerns.
- Investigate complaints of abuse or privacy breaches.
- Refer your concerns and suggestions to your worker’s supervisor.
- Transfer you to a different worker or counselor that may be a better match.
- Make a determination about whether a policy of the agency or program has been breached, or if incorrect information was provided to you.